Limited Custom Door Warranty

The Detering Company Limited Custom Door Warranty

Limited One Year Custom Door Warranty

The Detering Company offers a limited warranty for One (1) year on all custom wood doors from the original date of shipment. This warranty assures that each door is of good material and workmanship, free from defects rendering the door unfit for the ordinary, recommended use. This warranty shall be void if the door has not been stored, installed and maintained in a good workable manner. Doors must be sealed on all six (6) sides within seventy two (72) hours of taking possession. During this period, if the door is exposed to rain or any water infiltration, the warranty shall be void.

The Detering Company will not be liable for installation, removal, labor or refinishing charges.
In the case of a defect reasonably discovered by inspection of each door upon receipt of shipment from the manufacturer, notice must be given within thirty days thereafter. Any claims after this time should be filed promptly in written form with the manufacturer within the one year period stated above. The manufacturer shall not be liable for doors repaired or replaced without its’ prior consent.

Allowable Tolerances

Warp shall not be considered a defect unless it exceeds 1/4 inch in the plane of the door itself. Warp is any distortion in the door itself and does not refer to the relation of the door to the frame or jamb in which it is hung. The term warp shall include bow, twist and cup. In measuring the amount of warp present in the door, the following method shall be used: bow, cup and twist shall be measured by placing a straight edge, taught wire or string on the suspected concave face of the door at any angle (i.e. horizontally, vertically, diagonally). With the door in its installed position, the measure of bow, cup or twist shall be made at the point of maximum distance between the bottom of the straight edge, taught wire or string and the face of the door.

Glass Warranty

Insulated glass units shall be warranted against material obstruction to vision due to defects in material or workmanship which results in film formation or dust collection on the internal glass surfaces caused exclusively from the failure of the hermetic seal, other than through glass breakage, for a period of five (5) years. Glass units installed in high moisture areas such as saunas, greenhouses or pool enclosures are excluded from this warranty. Excluded from this warranty are glass breakage, cleaning scratches and any liabilities that may occur from replacement of material, cost of removal or installation, and any related incidental charges. Films or any foreign material applied to the surface of the glass will void the warranty.

Matters Excluded from this Warranty

Door Finishing

Doors must be completely finished on all six (6) sides (including top and bottom), in accordance with wood finishing manufacturer’s directions. See “Special Instructions for On-Site Finishing of Wood Doors”.

Claims Procedure and Limit on Remedies

All warranty claims must be presented as outlined above within the warranty period. The Detering Company will at its’ option 1.) Repair the product, 2.) Replace the product, 3.) Refund the purchase price paid by the original purchaser. The Detering Company will not honor warranty claims made prior to payment in full for the warranted product. The Detering Company reserves the right to inspect any door which is subject to a warranty claim and shall have (10) days to do so.

  • Unsatisfactory service or appearance caused by failure to properly handle/finish/install the door.
  • The appearance of field finished doors is not guaranteed under any condition.
  • Natural variations in the color or texture of the wood are not to be considered defects.
  • The warranty against warp does not apply to the following: any door larger than 3-0x8-0 and/or doors that are improperly hung or do not swing freely.
  • Painting a door black or dark green voids the warranty.

Custom Manufacturing

No matter your vision, The Detering Company can craft it in our custom manufacturing shop. From customized front doors to moulding and windows, our goal is to create precisely what you envision for your home. Our shop has five master craftsmen with over 100 years of experience in custom work.

Our custom shop can machine moulding knives or we can have custom panel knives made as needed. The Detering Company also offers CAD drawings, complete with dimensions, to ensure the final product is what you desire.

We complete your custom orders accurately and efficiently.

Custom Doors

All doors are made using stile and rail construction with wood dowels, true divided lights or simulated divided lights, and floating panels. We can craft your project in almost any wood from domestic hardwoods to exotics. Our custom material carries a one year warranty with proper finishing.

View our custom doors »

  • Products - Custom Doors
  • Products - Custom Doors
  • Products - Custom Doors

Custom Moulding

A leading provider and manufacturer of custom millwork and mouldings, we are equipped to provide straight and curved mouldings in most wood species for jobs of any size. We can also match historic mouldings. We have our own knife cutting machinery on site and require only a sample or full size drawing to match.

Custom Windows

Our shop can create transom and fixed windows to give your house the truly unique look you seek.

For more information, please reference the common names of wood guide and wood material manual.

Table Tops

Detering’s custom manufacturing shop can create custom table tops and one-of-a-kind butcher block counter tops to meet your exact specifications. Counter tops are available in all wood species and to meet any design or dimension. You also have the option to create a table top with or without “all threads,” which give added stability to final product.

Our master craftsmen are eager to help make your custom table top dream a reality. The Detering Company’s design services can help your vision come to life. Dare to be creative!

Massaranduba Decking

Considered a Brazilian redwood, Massaranduba has a uniform red color and a fine, silky texture. Massaranduba makes a great option for decking and siding, due to its density, similar to Ipe, and its durability. It is highly resistant to rot and decay, lasting as long as 30 years or more with proper installation and care. Massaranduba decking also offers a reversible non-skid surface.

Garapa Decking

Coming from Brazil, Garapa is a durable hardwood that offers a 15-year warranty against rot and decay. Garapa’s golden brown color gives it a similar appearance to Teak, and will age to a darker shade of brown over time. Garapa is increasingly popular because it has the fine grain of Ipe, but with a more budget-friendly price point.

IPE Decking

With a 20 year warranty against rot and decay, Ipe is the perfect wood for exterior projects, such as outdoor decks. Durable and all-natural, Ipe does not have any harmful chemicals or preservative treatments, making it safe for the whole family.

Detering stocks only the highest grade Ipe, pure heartwood that is free of sapwood and other defects. We stock all standard decking sizes as well as other sizes needed for railings, benches and steps. We also offer Ipe lumber, made for interior use and custom Ipe flooring.

Reclaimed Hardwoods

Give your project a note of distinction with salvaged hardwoods. We will source reclaimed timber, beams or flooring to meet your build’s requirements, including sizes and lengths that are generally hard to find. Our hardwoods are available in a range of finishes including S4S, band sawn, hand hewn and natural patina.

Reclaimed hardwood species include:

  • Antique Long Leaf Pine
  • Antique Oak
  • Antique Cypress
  • Sinker Cypress